Digital Fundamentals
Eligibility
- You live in Canada and have a disability.
- You own a mobile phone, tablet, laptop, or computer.
Learn Digital Fundamentals
Explore and learn the basics of understanding your devices through a range of topics covered in this program.
What to Expect
1:1 coaching
Our tech support coaches can assist you with learning many different skills such as general tasks (e.g. texting and calling), using applications, and much more.
Flexible scheduling
Over the phone or using technology that you already use, your tech support coach will book time with you to get you comfortable and connected.
Group workshops and webinars
We collaborate with local organizations such as libraries, community centers, and school boards, to develop and offer a variety of workshops and webinars on a range of digital fundamentals topics.
TELUS Wise® materials
In partnership with TELUS Wise®, we curate helpful support resources to supplement your learning.
Learn digital safety best practices
Learn how to be safe in the online world including safeguarding your privacy and protecting your data.
Become a confident digital citizen
With our volunteers by your (virtual) side, you will gain the confidence to use technology to your fullest potential.
Frequently Asked Questions
Digital Fundamentals
What topics are covered under Digital Fundamentals training?
The topics covered in the program vary depending on what you would like to learn. Below is a general list of broad topics you can learn about.
- General tasks on your device (texting, calling, emailing, etc.)
- Getting familiar with a new device (phone, tablet, or computer) and understanding general features
- Using video platforms (Zoom, Microsoft Teams, FaceTime, etc.)
- Using Microsoft 365 (Word, PowerPoint, etc.)
- Using the internet
- Using social media
- Being safe online
- Protecting your privacy
- Recognizing scams
- Managing use of technology (screen time, responsible use, etiquette)
- Using applications
- Buying things online
- Artificial intelligence
What topics would not be included?
There are some limitations to topics covered in training with an individual. We do provide some assistance on these topics, but the support is more general. These topics may include but are not limited to:
- Assistance with online banking or completing financial transactions. While we can provide support in downloading their bank app, understanding how to set strong passwords, etc., we cannot assist with moving funds from one account to another, or paying their bills online.
- Assistance with online dating, specifically help in choosing dates. While we can provide support with downloading apps, setting up secure accounts, and knowing what information is appropriate to share online, we cannot assist someone with choosing dates in the apps.
- Writing a resume. We can provide support on how to create, save, and format a Microsoft Word document but we cannot sit and write a resume for someone.
- Searching and applying for employment. We can show someone how to find a job search website and what to look out for when determining if a posting is legitimate or not, but we cannot fill out job applications with or for someone.
- Designing a website or support with creating content to start a business.
- Ongoing technical support.
What are the eligibility criteria?
- You live in Canada and have a disability.
- You own a mobile phone, tablet, laptop or computer.
How do I register?
How long does it take to be matched with a volunteer?
- You are typically matched with a volunteer within 1-2 weeks of registering for the program.
- There currently is not a waitlist for the program, however, this could change.
How long is the training?
The duration of the training varies depending on the number of goals an individual has as well as their learning needs. Typically, matches do not last longer than 6-8 months and could be as short as 1 or 2 sessions.
How is the training delivered?
The program is only offered virtually at this time, and typically meetings occur via Zoom. Training sessions are normally every week for about 40 minutes to 1 hour in duration.
Do I receive any assessments or certificates once I complete the program?
No
Do I receive resources while participating in the program?
Resources and support materials can be provided to you on the topics you are learning in order to facilitate independence and ability for you to practice the skills you are learning on your own.
Who will I be working with?
Our volunteer tech coaches are a group of compassionate and patient individuals who will work with individuals at their pace to achieve their goals.
Service User Testimonials and Stories
Hear about the impact of Digital Fundamentals training on our clients and volunteers.
“This training has provided me with the skills to communicate with MODC staff, educated me in how to use different computer software, taught me how to use different applications that allow me to be up to date with this world (calendar, setting meetings, Google photos, etc.) Upon completion of the program, I expect to have learned how to use some applications which will help me organize my everyday life and keep up with evolving technologies.”
David
“Volunteering has been an incredibly rewarding experience. As a tech support volunteer, I've had the privilege of working one-on-one with adults with disabilities, helping them gain confidence and independence in the digital world. It's been eye-opening to see the impact that even basic tech skills can have on someone's life – from helping them stay connected with loved ones to helping them leverage technologies that make their life easier.
Also, the program has given me a deeper appreciation for the importance of digital inclusion. It's shown me how technology can be a powerful tool for empowerment when made accessible to everyone. I'm grateful for the opportunity to contribute to this mission and to make a tangible difference in people's lives.”
Eyram
Our Collaborators
Funding from collaborators enables us to offer barrier-free, industry-relevant training, mentorship, and employment support.
